Ebb Therapeutics has an immediate need for a full time Customer Care Coordinator that is interested in joining an organization at the ground floor as it prepares to move into its new headquarters facility at 3 Crossings in the Strip District.
The Customer Care Coordinator will respond to inbound customer inquiries via telephone calls, email, and fax correspondence. They will provide information on our products and handle order management activities. The Coordinator is confident at troubleshooting and will investigate if they do not have enough information to resolve customer complaints. Their goal is to provide excellent service and to demonstrate our commitment to customer success by ensuring superior results.
The Customer Care Coordinator role is a critical component of the Ebb Customer Success approach. They work in partnership with the product development, QA/RA, sales and marketing teams to ensure the customer experience is positive, professional, and that all customer needs are met.
Candidate must be a strong team player, agile learner, and self-motivated. They must deliver the essential job responsibilities, but also have the drive and talent to grow the role and grow with the company. This role requires strong organizational and communication skills. The candidate must also be confident and resourceful when faced with challenges related to a start-up company, and must be comfortable working in a fast-paced, entrepreneurial environment that is goal-oriented and emphasizes accountability for delivering results.
This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
This is a full-time position, and typical work hours are Monday through Friday 8:30 a.m. to 5 p.m. The employee must work 37.5 hours each week to maintain full-time status.
Minimal travel is expected for this position.
Ebb Therapeutics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
A comprehensive compensation package will include a competitive base salary and bonus, medical benefits, and 401(k) with company contribution.